Shipping & Delivery

1. Shipping Destinations

We currently offer shipping to United Kingdom. If your location is not included, please contact our customer support for assistance.

2. Shipping Times

Orders are processed within 1-3 business days of receipt, excluding weekends and holidays.

Please note that these are estimated delivery times, and actual delivery may vary depending on factors such as customs processing, local postal services, and unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

5. Customs and Import Taxes

The order amount includes Value Added Tax (VAT), and UGREEN is not responsible for any additional customs or import taxes. The charges are covered within the order amount. Please check with your local customs office for further information on potential fees.

6. Shipping Delays

UGREEN is not liable for shipping delays caused by events beyond our control, such as natural disasters, customs delays, or other unforeseen circumstances. We will make every effort to inform you of any such delays and work to resolve issues promptly.

7. Shipping Address Accuracy

It is the responsibility of the customer to provide accurate and complete shipping information. UGREEN is not responsible for any delays or losses resulting from incorrect shipping addresses.

8. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

9. Contact Information

If you have any questions or concerns regarding your shipment, please contact our customer support team at